At Webline Masters, we prioritize customer satisfaction and aim to deliver exceptional service quality. Our Return & Refund Policy ensures transparency and a clear understanding of the terms regarding refunds for our services. Please review the following policy details to understand when and how refunds may be granted.
1. Refund Policy for Services
We are committed to providing top-notch services to meet our clients’ needs. However, we offer refunds under the following conditions:
- During Project Execution: Refund requests may be considered during the project if specific issues arise with the quality of service, unmet expectations, or significant delays not caused by the client.
- Before Project Start: Full refunds may be provided if requested before any work has commenced on the project.
Note: All refunds are subject to review and will be processed based on our company’s terms and the agreement established with the client.
2. Exceptions to Refund Eligibility
Certain conditions make services ineligible for refunds. Webline Masters maintains the right to decline refund requests under the following circumstances:
- Completed Services: Refunds will not be provided for services that have been fully completed and delivered to the client.
- Change of Mind: Refunds are not available for changes in preference or project scope that arise after project approval or final delivery.
- Non-Compliance with Terms: If the client fails to comply with the company’s Terms of Use, Privacy Policy, or any other agreed terms, refund requests may be denied.
For more information, please refer to our Privacy Policy and Terms of Use.
3. Refund Request Process
If you meet the conditions above and would like to submit a refund request, please follow these steps:
- Contact Us via Email: Send an email to payments@weblinemasters.com with the following details:
- Your project details
- Reason for the refund request
- Processing Time: Your refund request will be reviewed within 2 business days.
- Notification: You will receive a response via email with the status of your request. If the request is denied, we will include a detailed reason for the decision.
4. Company Rights & Reservations
Webline Masters reserves the right to review each refund request on a case-by-case basis and to approve or deny requests based on the company’s policies and the specifics of each project. Our goal is to ensure fairness and clarity for both parties.
